Okay, everyone. Time for a pop quiz! Lets say your iPhone is totally ruining your day. Maybe the battery is flaking out; maybe you dumped a gallon of soda on it just to see what would happen. Regardless, you pop into the Apple Store to try and get things worked out. Now, what would you do next? Do you: A) Calmly ask for assistance, spend some time at the Genius Bar, and most likely walk away with your questions answered? B) Skip over those smug Genius Bar dudes, and go straight to a manager? C) Threaten to shoot your iPhone, and show the 9mm ...

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