The story goes like this: A TownHall Investment Research director was quoted by Barron's as saying that Sprint is seeing almost a 50% return rate on the BlackBerry Tour primarily because of trackball issues. We ran a simple poll where 36% of participants said they have returned a BlackBerry Tour because of trackball problems and another 16% have returned the phone for other reasons - that's a 52% return ratio btw. But a PR firm just sent us a little note stating that both Verizon and Sprint are calling bullshit (our words, not theirs) on the claim.

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